LK Homecare is committed to ensuring that service users are encouraged to bring to the attention of the company any aspects of care and treatment you are unhappy about.
We recognise that suggestions, criticism and complaints can be used to maintain and develop better standards of care. A complaints booklet is contained within your user guide and sets out how you can make a complaint. However, should you feel the company is not addressing your complaint correctly you can contact the UK Home Care Association or the Commission for Care Quality Commission. These contact details have been added to the useful contacts within this page.
Useful addresses and telephone numbers:
Social Services Department
London Borough of Croydon
Taberner HousePark Lane
Croydon, Surrey CR0 2BA
Telephone 020 8686 4433
Social Service Department
London Borough of Lambeth
6th Floor, Phoenix House
10 Wandsworth Road
London SW8 2LL
Telephone 020 7976 1000
United Kingdom Home Care Association
42b Banstead Road, Carshalton Beeches
Surrey SM5 3MW
Telephone 020 8288 1551
Care Quality Commission
Finsbury Tower103 – 105
Bunhill Row
London EC1Y 8TG
Telephone 030 0061 6161
Contact 